Citizen Charter

Service provided by the Dairy Development Department
1) Procurement of the milk from the producers at the price based on cost of production. The time limit prescribed for the payment of bills is given in Annexure-I
2) The department distributes liquid milk through distributors in the Cities and Urban areas. The time limit prescribed for the appointment of distributor is given in Annexure-II
3) The procurement is done through village level Primary Co-Operative Societies, Taluka Milk Unions, District Milk Unions. The time limit prescribed for registration of Primary Co-Operative Societies, Taluka Milk Unions, District Milk Unions is given in Annexure III
4) For ready reference a list of telephone numbers of officers under Dairy Development is given in Annexure IV

ANNEXURE-I

Sr.
No.
Details of Work Period required to complete the work Concerned Officer/Office Complaint to be lodged to the officer when worked is not done in stipulated period Period required
for solving
complaint
1

Payment of cost of milk procured

10 days from the receipt of bill complete in all respects submitted to concerned scheme Concerned G.M / D.M of the G.M.S. of concerned D.D.D.O. Can approach concerned R.D.D.O. & afterward D.D.C. with in10 days
from the receipt
of complaint
2

Complaint regarding quality of milk

When proper application is received answer will be given within 15 days

do do do
3

Payment of milk & milk products transportation charges

do do do do
4 Complaint regarding distribution of milk 10 days Concerned G.M / D.M of the G.M.S. of concerned D.D.D.O. concerned R.D.D.O. do

ANNEXURE-II

Sr.
No.
Details of Work Period required to complete the work Concerned Officer/Office If the work is not completed with in the period then to whom complaint to be made Duration to solve
the complaint
1 Appointment as Distributor of Milk & Milk Products in urban area. within 15 days after receiving no objection certificate from concerned Municipal Corporation/Municipality 1)For Greater Mumbai- Dairy Manager, Aarey/Worli/Kurla

2)Except Greater Mumbai other cities in the state, concerned Dairy Manager/ General Manager of the Milk Scheme

1)For Greater Mumbai- Dairy Manager, Aarey/Worli/Kurla

2)Except Greater Mumbai other cities in the state, concerned Regional dairy Development Officer

15 days
from the receipt
of complaint

 

ANNEXURE-III

Sr.
No.
Details of Work Period required to complete the work Concerned Officer/Office If the work is not completed with in the period then to whom complaint to be made Duration to solve
the complaint
1 Registration of Primary Co-Operative Societies As per Section 9 of the Maharashtra Co-Op. Socys. Act 1960 with in 2 month from receipt of application Assistant Registrar Co-Op. Socy. (Dairy) in the office of the District Dairy Development Officer of each district Dy. Registrar, Co-Op. Socys.(Dairy) respective officer in the office of the Regional Dairy Development Officer 15 days
2 Registration of Taluka & District Union As per Section 9 of the Maharashtra Co-Op. Socys. Act 1960 with in 2 month from receipt of application Concerned Divisional Dy. Registrar( Dairy) in the office of the Regional Dairy Development Officer of Pune/Nashik/Aurangabad/ Amravati/Nagpur Jnt. Registrar Co-Op. Socy. (Dairy) in the Office of the Commissioner Dairy Development, Maharashtra State, Adminisrtative Bldg. A.G.Khan Road, Worli Seaface, Worli Mumbai-400018 15 days

ANNEXURE-IV

Details of officers...

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